Insights from Kae Catalyst: Consumer Edition

India’s consumer landscape is in the midst of one of its most dynamic shifts. Rising digital adoption, evolving consumer aspirations, and the emergence of new-age distribution models are redefining how brands are built and how consumers engage with them. For founders and operators, this creates both unprecedented opportunities and complex challenges; how do you build a brand that lasts in an age of fleeting attention spans? How do marketplaces adapt when 10-minute delivery is no longer a differentiator but an expectation?

These were the questions at the heart of the recently concluded Kae Catalyst: Consumer Edition, where we brought together 70+ founders, investors, and operators who are building at the intersection of consumer and technology. The evening, co-hosted with our partners at Google Cloud, featured two insightful panel discussions that explored the future of consumer brands and marketplaces.

Panel 1: Built to Last – Building Brands that Endure

Moderated by Sunitha from Kae Capital, the first panel dove deep into what it really takes to build consumer brands in India. Featuring Kae’s portfolio founders – Romita (Foxtale) and Saloni (Traya), along with Rishabh (Sharrp Ventures), the discussion offered candid insights from founders in the trenches and a founder turned investor with a sharp eye for brand-building signals.

The 0–1 and 0–3 Cr Journey

Romita and Saloni spoke about the early days when everything revolved around product-market fit. Distribution, brand-building, and team culture are critical, but the founders emphasized the importance of single-minded focus, solving one problem for one set of customers with ruthless clarity. For consumer brands, it isn’t enough to have a differentiated product; the messaging, delivery, and customer experience must align seamlessly.

What stood out is how the bar for PMF has shifted. A few years ago, getting to ₹1 crore in monthly revenue was seen as a clear marker of PMF. Today, that milestone looks closer to ₹3 crore, proof that expectations are rising, competition is sharper, and brands need to go deeper to truly win.

At the ₹0–3 crore per month scale, the conversation shifts to building teams and processes. Founders reflected on how delegation becomes critical, and building internal conviction around customer-first thinking ensures organizations don’t lose touch with their early DNA.

What Investors Look For

Rishabh highlighted the early signs he looks for in consumer founders: clarity of thought, the ability to attract talent, and a nuanced understanding of distribution. Interestingly, he differentiated between evaluating early-stage versus scaled-up founders. For early founders, adaptability and sharp focus are key, while for scaled players, it’s about proving whether they can sustain momentum and evolve across channels without losing discipline.

Scale and the Distribution Puzzle

As Foxtale and Traya scaled, their approach to distribution evolved. From early dependence on D2C to balancing marketplaces, offline GT (general trade), and quick commerce, the consensus was that there is no single playbook. Founders must stay pragmatic and adapt to where the consumer is, whether that’s a digital shelf, a kirana store, or a quick-commerce app.

On the investor side, Rishabh noted that while there may not be a bias for offline or online, understanding unit economics within each channel is non-negotiable. Growth for growth’s sake is meaningless if contribution margins do not compound positively.

Brand vs. Performance Marketing

A recurring theme was the tension between brand building and performance marketing. Founders acknowledged the pressure to deliver immediate results in investor boardrooms. Yet, they agreed that brand equity is a long game, and the right time to invest is once the product has clear early traction.

As one way to think about it: performance marketing is like rocket fuel, it can give you an immediate lift and accelerate growth quickly. Brand building, on the other hand, is like gravity, it may not be flashy day-to-day, but it keeps the business grounded, creates resilience, and ensures your growth is sustainable. Wait too long to invest in a brand, and your product risks being seen as a commodity; invest too early, and cash burns without leverage.

Gen Z, the Attention Economy, and Contrarian Views

In today’s attention-scarce world, Gen Z consumer behavior is rewriting the playbook. Romita spoke about how authenticity and community matter far more than polished advertising. Saloni stressed inculcating consumer-backward thinking into every team member — building for long-term trust rather than chasing short-term metrics.

When asked for contrarian views, the panelists offered thought-provoking takes: that the D2C boom is not “easy capital + Instagram ads = success” anymore; that offline still holds immense power despite the digital hype; and that consumer brands should not shy away from “boring” categories if they solve a real need.

If they were to start today, each founder’s mental model was clear: identify underserved categories, build with authenticity, and never underestimate the power of distribution agility.

Panel 2: Beyond the Cart – Future of Consumer Marketplaces

The second panel, moderated by Harshad from Google Cloud, zoomed out from brands to the platforms that power consumer experiences. Featuring Kae’s portfolio founders – Manas (GobbleCube) & Anil (Snapmint), along with Raghav (Promaft), the discussion explored the fast-changing marketplace landscape.

What’s Broken in Current Models?

The panel kicked off with a critical question: what’s fundamentally broken about consumer marketplaces? Trust, discovery, and transaction friction emerged as recurring themes. Startups are experimenting with embedded finance, AI-driven discovery, and personalization to close these gaps, but as Manas pointed out, execution at scale remains the real test.

Beyond Buzzwords: Tech That’s Moving the Needle

AI, social commerce, and live streaming are buzzwords often thrown around. But what’s working in practice? Anil emphasized embedded credit solutions as a real unlock for consumer adoption, especially in a price-sensitive market like India. Manas added that agentic AI tools are helping brands grow smarter across e-commerce and quick commerce, not just spend more ad dollars. Raghav provided the investor lens: technologies that improve retention, lower acquisition costs, and reduce friction are the ones that will endure.

Competing in a Quick-Commerce World

The rise of 10-minute deliveries has completely reset consumer expectations. The panel acknowledged the operational and capital intensity behind these models but agreed that speed alone cannot be the differentiator. Marketplaces that combine speed with trust, affordability, and discovery are more likely to build defensibility.

The Next 2–3 Years of Consumer Marketplaces

Looking ahead, the panelists painted a picture of ecosystem-driven marketplaces, platforms that don’t just facilitate transactions but enable community, discovery, and financing. Differentiation will come from specialization and vertical depth, not just horizontal scale. Winners will likely be those who balance supply-demand liquidity with innovative consumer experiences.

Supply vs. Demand: Solving the Chicken-and-Egg Problem

When asked how to prioritize between supply and demand, founders reflected on their own journeys. The consensus: it depends on the category. In some cases, curating high-quality supply attracts demand; in others, creating a demand pool forces suppliers to show up. The key is sequencing thoughtfully and staying flexible, especially in the fragile early days.

Takeaways: A Consumer Landscape in Flux

Both panels underscored one thing: India’s consumer-tech story is only just beginning, but the bar for building enduring companies is rising sharply.

  • For founders building DTC brands, the advice was clear: build authentic products, obsess over distribution, and know when to shift gears between performance and brand.
  • For marketplaces founders, the challenge lies in moving beyond transactions to creating sticky, trust-led ecosystems.
  • For investors, the signals to watch for are founder clarity, adaptability, and thoughtful scaling choices that don’t sacrifice long-term unit economics.

At Kae Catalyst, our goal has always been to create a space where such candid, experience-led conversations can happen. As India’s consumer ecosystem matures, we remain committed to backing founders who are not just chasing the next trend but are building with resilience, authenticity, and ambition.

Looking Ahead

At Kae Capital, we believe India’s consumer ecosystem is only at the beginning of its growth curve. This Consumer Edition was a reflection of our commitment to fostering these conversations and supporting the founders who will lead this transformation. A big thank you to our panelists, attendees, and our partners at Google Cloud for making the evening a success.

The journey of building consumer companies is never easy, but as the discussions revealed, it is in the complexity that the most exciting opportunities lie.

Beyond the Horizon: How India’s Spacetech is Transforming and Why VCs Should Pay Attention

Overview

Spacetech plays an integral part in our everyday lives, enabling functions such as weather forecasting, air traffic control, global communications and broadcasting. These operations, along with many others, would be unthinkable today without satellite technology.

The space economy encompasses all public and private participants engaged in the development, provision, and utilization of space-related products and services. This includes research and development, manufacturing, and the operation of space infrastructure—such as ground stations, launch vehicles, and satellites—as well as space-enabled applications like navigation systems, satellite phones, and meteorological services. This sector also encompasses the scientific insights gained through these activities.

Market and Tailwinds

Currently, the Indian space economy is valued at ~$8 Bn with only a 2% share in the global space economy, despite being among the top 5 space-faring nations. India’s space economy has the potential to reach $44 Bn by 2033, capturing ~8% of the global market.

India’s space budget has more than doubled over the past decade. Department of Space, which leads both civil and military missions and oversees the Indian Space Research Organisation (ISRO) along with other space-related activities, has been allocated nearly INR 13,043 Cr (~$1.6 Bn) by the Government of India

On July 23, 2024, Finance Minister Nirmala Sitharaman announced the establishment of an INR 1,000 Cr (~USD 119 Mn) venture capital fund expected to accelerate the growth of space economy fivefold over the next decade. This fund aims to support approximately 40 startups with investments ranging from INR 10 crore to INR 60 crore, depending on the startups’ development stages.

The Indian space industry has experienced a revival over the past two decades: Indian space activities are no longer exclusively government-controlled. The Indian Space Policy 2023 seeks to create a collaborative relationship between the public and private sectors, fostering global partnerships and cross-border collaboration. ISRO will now concentrate on research and development, moving away from manufacturing operational space systems

In February of this year, the Indian government permitted 100% automatic foreign direct investment (FDI) in satellite component manufacturing and user ground segments, up to 74% in satellite manufacturing and operations, and up to 49% in rockets and spaceports. The removal of the angel tax is also seen as a move to reduce barriers to new investments. Additionally, on July 11, 2023, the Union government exempted startups providing satellite launch services from GST.

India’s Spactech Landscape (Source)

Use-cases in the downstream segment of Space Value Chain

Funding

Majority of Indian Spacetech Startup funding went into upstream startups

From 2016 to 2023, Indian spacetech startups attracted over $285 million, predominantly in the upstream sector


Source: Inc42


Downstream, Startups Make Up only 17% of Active Funded Startups

The downstream segment currently represents only 17% of active, funded startups, even though projections suggest that downstream services could make up two-thirds of the Indian space market by 2030. While India’s launch manufacturing and services sector has a strong foundation, the focus now needs to shift toward other upstream services, such as in-orbit and end-of-life services, as well as expanding downstream capabilities.


Source: Inc42

India’s Spacetech Landscape

Challenges

  • Capital Constraints: Space startups are all deep tech, requiring significant investment without the prospect of immediate returns. These ventures involve long-term, high-risk investments with extended gestation periods, necessitating patient capital. One major challenge is the scarcity of seed-stage funding. Currently, no space startup in India has reached INR 100 crore (~USD 12 million) in revenue, which limits venture capital and private equity’s willingness to take on financial risks. This situation could improve if the government stepped in as a catalytic first-loss risk bearer, fostering trust within the ecosystem.
  • Long path to growth and scalability: Dhruva Space, established in 2012, stands as one of the country’s earliest space-tech start-ups, yet it completed its Series A funding round only 12 years later, in April of this year. Among the roughly 200 space-tech start-ups in India today, only two—Ananth Technologies and MTAR Technologies—are publicly listed, and the sector has yet to see its first unicorn.
  • High Costs and Infrastructure Limitations: Space systems are inherently complex and demand specialized testing facilities and infrastructure, which are currently in limited supply. Prolonged testing cycles impose heavy demands on time and financial resources, necessitating advanced expertise.
  • Challenges in Justifying Return on Investment (ROI): Justifying returns on investment is a universal challenge across sectors, but it is particularly pronounced in the space industry due to the high costs associated with launching and maintaining assets in space.
  • Concentration in Certain Segments of the Value Chain: The launch manufacturing and services sector is adequately populated, signalling the need to shift focus toward downstream services and other upstream services like in-orbit operations and end-of-life services.
  • Escalating Cloud Analytics Costs: The cost of running analytics on the cloud is high and expected to increase. This presents an opportunity for companies specializing in data aggregation and fusion from various sources to provide actionable insights to end-users.
  • Limited Access to Aerospace Testing Facilities: With the rise of private space companies in India, demand for aerospace testing facilities has grown. However, these facilities are currently limited to ISRO’s government infrastructure, creating a bottleneck for private enterprises.
  • Talent Shortage in Specialized Skills: Founders and their teams must be well-equipped to navigate the challenging technical and regulatory landscapes

Growth Drivers

  • Expanding Commercialization and Private Participation: The focus is shifting toward commercialization, with private companies leveraging space data and ISRO’s commercial arm, New Space India Limited (NSIL), enabling private sector involvement.
  • Cost efficiency as a Competitive Advantage: India’s space missions, led by ISRO, have earned a global reputation for their remarkably low costs—often less than the budget of a major film. A prime example is the Mars Orbiter Mission (Mangalyaan), which cost about $74 million, far lower than Hollywood’s Gravity ($100 million) or Interstellar ($165 million). A major factor behind this cost efficiency is India’s focus on indigenous production and local sourcing. This approach reduces costs significantly while fostering a robust ecosystem of space-tech suppliers and manufacturers in India.
  • Growing demand for Downstream applications: There are vast opportunities in downstream applications such as Earth observation, satellite communication, and positioning services. These sectors are expected to grow rapidly as demand for data-driven insights increases
  • A Collaborative Innovation Ecosystem: Partnerships among startups, academic institutions, and government bodies have been crucial in cultivating India’s space tech ecosystem. Organizations like the Department of Space and IN-SPACe have provided essential support, including access to talent, testing facilities, and a supportive policy framework.
  • Guidance from experienced experts: Many former ISRO scientists are now available to lend their expertise to startups, providing invaluable insights and guidance.
  • Advances in Space Technology and Miniaturization: Innovations are making satellites smaller, more affordable, and more accessible. ISRO has demonstrated its capabilities with landmark missions like the Mars Orbiter Mission (Mangalyaan) and Chandrayaan.

Future state of space sector

  1. Earth-Focused Sector: This segment revolves around space-driven applications and services that directly benefit activities on Earth, such as communication networks, Earth observation, and navigation systems.
  2. Near-Earth Space Sector: Positioned between Earth-centered applications and space-based ventures, this economy includes space tourism, in-orbit maintenance, space-towing, satellite servicing, and advanced satellite constellations designed for Earth-based benefits.
  3. Deep Space Sector: Encompassing ventures beyond Earth’s immediate surroundings, this sector includes activities like asteroid mining, interplanetary transport, space habitats, and ambitious exploration missions to celestial bodies, including the Moon and Mars.

Conclusion

Now is the ideal time for early-stage venture capitalists to invest in India’s spacetech sector. The industry is at a turning point, with factors like reduced entry barriers, increased foreign investment, government incentives, and a strategic policy framework fostering growth. Government support through GST exemptions and the removal of the angel tax further eases new investments. Collaboration between ex-ISRO scientists and startups is accelerating innovation and technical expertise. While patient capital remains a challenge, the potential rewards are significant. For VCs with a long-term outlook, India’s spacetech sector offers a unique opportunity to lead in a high-growth, high-impact field.

If you’re building in this space, reach out to me (nisha@kae-capital.com)

Breaking Monopolies in Gaming: The Age of AI (Part 2 )

How AI is Democratizing and Revolutionizing Gaming

 

A New Frontier for Gaming

In Part 1, we saw how the current gaming industry is dominated by a few key players. However, advancements in AI—specifically Generative AI, Agentic AI, and the metaverse—are disrupting traditional structures and creating unprecedented opportunities for smaller studios, indie developers, and new entrants to break into this tightly controlled space.

1. Generative AI: Scaling Worlds, Assets, and Storylines

Generative AI is reshaping content creation by automating the design of worlds, assets, and storylines, allowing developers to craft dynamic, responsive game environments without requiring massive teams.

Examples:

  • InWorld AI: This startup is developing AI-driven characters and environments that adapt to player choices, making storylines more immersive and unique.
  • Scenario.gg: Specializing in automated asset creation, Scenario.gg reduces the time and cost of producing rich visual environments, enabling small studios to compete with larger counterparts.

Market Impact: Generative AI is democratizing game development by lowering barriers to entry, making it possible for smaller studios to produce expansive, visually compelling worlds.

 

2. Agentic AI: Building Intelligent, Autonomous NPCs

Agentic AI goes beyond simple NPC behavior, enabling characters that react in nuanced ways to player actions, adding layers of depth and unpredictability to gameplay.

Examples:

  • SEED (Electronic Arts): EA’s SEED division is developing agentic AI to create NPCs with context-sensitive behaviors, providing a new level of immersion in their games.
  • Fable Studio: Known for its work in VR, Fable Studio uses agentic AI to create evolving NPCs that grow and change based on player interactions, offering richer, unscripted experiences.

Market Impact: By shifting engagement from scripted events to adaptive, interactive worlds, agentic AI enables high replayability and player retention, opening the door for indie developers to create highly engaging, long-lasting games.

 

3. The Metaverse: Moving from Social Engagement to Fully Immersive Worlds

The metaverse concept envisions persistent virtual worlds where players can interact, transact, and experience activities that mirror real-world dynamics. AI plays a critical role here, enabling dynamic responses, economy management, and more.

Examples:

  • The Sandbox: By merging blockchain with virtual worlds, The Sandbox allows players to own, trade, and monetize assets, creating an economically viable gaming model.
  • Somnium Space: This platform uses AI to adjust virtual environments in real time, enhancing immersion by adapting to player actions.

Market Impact: The metaverse not only redefines social interactions within games but also creates new economic models where players can become stakeholders in virtual assets, making gaming a lifestyle and an economy.

 

The India Angle: Opportunities for Global Impact

AI-driven gaming holds unique promise for India, particularly in segments like real-time localization, vernacular AI for regional languages, and culturally nuanced storytelling. By capitalizing on India’s engineering talent and mobile-first audience, developers have a chance to create products that scale globally.

What’s Worked:

  • AI-Driven Real Money Games: Platforms like MPL have integrated dynamic game mechanics that adapt to player behavior, maintaining engagement and monetization.
  • Fantasy Sports with AI: Dream11’s algorithm-driven fantasy leagues have successfully tapped into India’s sports fervor, using AI to drive match recommendations and player interactions.

Challenges:

  • Limited Resources for Indie Developers: Although AI offers democratization, smaller Indian studios often lack access to the latest AI tools due to cost and computational limitations.
  • Fragmented Ecosystem: The Indian gaming market remains fragmented, with few resources and platforms to support cross-border distribution.

 

The Future of Gaming—Breaking the Monopoly

With AI-driven innovation, generative content, adaptive NPCs, and the metaverse, the gaming landscape is opening up in ways we haven’t seen before. These technologies allow new entrants to challenge established giants by offering more dynamic, personalized, and immersive experiences. As AI reduces the barriers to creating high-quality games, the potential for disruption is vast, not only for Indian companies looking to expand globally but for the entire gaming ecosystem.

This is an inflection point. As AI levels the playing field, the future of gaming will be written by those who innovate boldly—transforming not just how we play, but who gets to play in the industry’s sandbox.

If you’re building in this space, let’s connect. Reach out to me at: natasha@kae-capital.com

Breaking Monopolies in Gaming: The Age of AI (Part 1)

The Current State of Gaming—Monopolies, Money, and the Power Players

On the surface, the gaming industry appears vibrant and expansive, filled with innovative genres, a vast array of studios, and millions of dedicated players across the globe. But, dig a little deeper, and you find that a few industry giants control an overwhelming share of the revenue, IP, and even the technological platforms that underpin the majority of games. This has created a centralized, almost monopolistic ecosystem where a few players control not only the money but also the future of gaming innovation. In this blog, we’ll explore how these companies maintain their dominance and what that means for innovation and disruption in the industry.

Who Actually Makes Money in Gaming?

The global gaming industry, valued at around $200 billion in 2023 with projections to reach $268 billion by 2025, is far from egalitarian. Only a handful of companies control the lion’s share of profits and have the clout to shape the industry’s trajectory.

1. Game Studios and Publishers: The Titans of Content

The content in gaming is largely governed by major studios and publishers, often with proprietary franchises that guarantee recurring revenues. Here’s a closer look at these titans:

  • Activision Blizzard: Known for powerhouse franchises like Call of Duty and World of Warcraft, Activision Blizzard (market cap: ~$62 billion) continues to drive revenue through a mix of in-game purchases, seasonal updates, and annual franchise refreshes. In FY2023, they reported over $8 billion in revenue, fueled by battle passes, microtransactions, and live-service models.
  • Tencent: With control or stakes in over 600 gaming companies, Tencent is the world’s largest gaming company by revenue (over $32 billion in 2022). Their investment portfolio includes full ownership of Riot Games (League of Legends) and significant stakes in Epic Games (Fortnite). Tencent’s ecosystem spans publishing, game development, and distribution, giving it an unparalleled reach, especially in Asia.
  • Electronic Arts (EA): With iconic franchises like FIFA and The Sims, EA (market cap: ~$34 billion) is another powerhouse that relies on recurring revenue through annual releases and microtransactions. EA generated around $7.3 billion in FY2022, driven primarily by in-game purchases in its sports games, where ongoing updates add continuous value for players.

2. Development Tools and Platforms: The Silent Powerhouses

Beyond studios, companies like Unity and Epic Games control the technology that powers the majority of games. Their influence is pervasive, as developers worldwide rely on these platforms.

  • Unity: Powering over 50% of mobile games, Unity has become the go-to development engine for indie developers and smaller studios. They reported $1.4 billion in revenue in 2022, drawing income from licensing fees and in-game ad placements. Unity’s accessibility and robust ecosystem have made it indispensable, but it has also centralized control of mobile game development.
  • Unreal Engine (Epic Games): Known for its fidelity and powerful toolset, Unreal Engine is favored by AAA studios. Epic Games, valued at $31.5 billion, not only generates revenue through licensing but also directly from its Epic Games Store. By offering competitive revenue splits, Epic has positioned itself as a challenger to distribution giants like Steam

3. Distribution Platforms: Controlling Access and Profits

Once developed, games must reach players, and distribution platforms play a critical gatekeeping role.

  • Steam (Valve): Dominating the PC game distribution market with over 75% market share, Steam charges developers around 30% of their revenue. Valve earns an estimated $3 billion annually from Steam, benefiting from its monopoly-like hold on the PC ecosystem.
  • Console Platforms (PlayStation, Xbox): Sony and Microsoft benefit not only from console sales but also from every digital purchase on their stores. PlayStation generated $17.4 billion in revenue in 2022 from game sales, in-game purchases, and PlayStation Plus subscriptions. This vertical integration makes them essential players in the digital gaming economy.

Engagement Dynamics: Few Games Capture Lasting Attention

While thousands of new games are released each year, only a select few manage to sustain engagement and drive long-term revenue. Fortnite, League of Legends, and Call of Duty exemplify games that dominate through frequent content updates, seasonal passes, and subscription models. These games set the standard for engagement and retention, shaping player expectations and creating models that smaller games struggle to replicate.

India’s Perspective: What’s Worked and What Hasn’t

India’s gaming sector, estimated at $3 billion with a user base exceeding 500 million gamers, has emerged as a unique market. Real-money gaming (RMG) and fantasy sports have taken off, driven by cricket and sports fandom. Companies like Dream11, Nazara Technologies, and MPL have found success by catering to local preferences, mobile-first access, and leveraging affordable smartphones.

Success Stories:

  • Dream11: India’s first gaming unicorn, Dream11 has thrived by capitalizing on cricket fandom. By creating a scalable, monetizable fantasy sports platform, they’ve established a loyal user base and continue to lead the fantasy sports market.
  • Nazara Technologies: With a diversified portfolio, Nazara has grown through strategic acquisitions and focus areas like gamified learning and esports. Their approach combines brand-building with category leadership in high-growth verticals.

Challenges and Failures:

  • High CAC in Real-Money Gaming: With multiple RMG apps vying for user attention, customer acquisition costs (CAC) have surged, impacting profitability.
  • Regulatory Ambiguity: The lack of consistent regulation for real-money gaming and fantasy sports has created a challenging environment, with companies often facing legal hurdles.

A Market Dominated by Few, Controlled by Many

The gaming market remains tightly controlled by a few players who wield control over content, technology, and distribution. For India, the path forward will require navigating regulatory challenges, diversifying beyond RMG, and capitalizing on unique cultural touchpoints to create global appeal. In Part 2, we’ll explore the transformative potential of AI in breaking these monopolies and democratizing game creation. In case you’re building in this space, connect with me here: natasha@kae-capital.com

The Transformative Power of GenAI in Media & Entertainment

In the second part of this series, we delve into the unique blend of opportunities and challenges that the rise of GenAI in media & entertainment has brought about, along with evolving consumer preferences.

 

Current Landscape

The decline in traditional media globally contrasts sharply with the digital transformation successes seen in India. Digital platforms like Disney+ Hotstar’s utilization of cricket broadcasting rights to amass a large subscriber base exemplifies the potential for innovative monetization strategies despite the high costs associated with content and rights acquisition. In 2022, their strategy led to a 30% increase in subscribers during the IPL season alone, demonstrating the power of targeted content delivery.

The industry’s pivot towards premium content across sectors, despite existing monetization challenges, is also notable. While homegrown vernacular social media platforms have struggled to find monetisation models, the road for more niche communities and content is just being paved.

The audio segment, along with the comic book and gaming industry, points towards a thriving ecosystem ripe for innovation, with new-age platforms like Pratilipi, Dashtoons and Mugafi paving the way for new intellectual property (IP) development.

 

The GenAI Disruption

GenAI is setting the stage for a revolution in content creation and distribution. The technology’s capacity to generate personalized, engaging content at scale offers unprecedented opportunities for M&E companies. This cutting-edge technology is already reshaping how content is produced, from pre-production and development to distribution and marketing.

Tools like Midjourney and Stable Diffusion are paving the way for new forms of art. Audio platforms like PocketFM are using GenAI to scale up hits. Sora, Descript and RunwayML are expanding from generative video editing to creation. In India, startups like Rephrase.ai and HippoVideo in India are harnessing GenAI to create hyper-personalized video content, indicating the technology’s transformative potential across text, image, video and audio.

Tyler Perry has already halted his $800m Hollywood studio expansion plans in the face of this seismic shift to new models of production.

 

Predictions and Future Trends

These are my bets for some of the next-generation startup models we’ll see emerge in this sector:

1) Everyone is now a creator:

Given the rise of LLMs, everyone is now a creator. Supply is no longer the constraint across formats- moderating quality, generating demand and rethinking search are the real moats to building at scale. We will see the rise of entirely new AI-first platforms focused on highly personalized content and digital goods, with Gumroad leading the way.

2) Rethinking search and monetisation:

Regardless of the format you choose- audio, video, comic books, or animation- if you’re building a content marketplace in 2024, the game-changers will unlock or create a new category of consumer behavior when it comes to discovery or monetization. Wobot Intelligence, an Indian startup, is pioneering AI-driven solutions that transform content marketplaces.

3) Hacking for hits:

If you’re building a content platform, you will still have to show your path to either generating a ‘hit’ or building on existing IP. Every generational media business- whether it’s Disney, Netflix or T-series- is built on one IP that ‘works’ to begin with, and you can only hack or buy distribution up to a certain point. You have to hack both supply and demand until you get that elusive ‘hit’

4) Gaming gets more immersive:

Gaming will be reimagined and will become the largest category in this sector. We will see entirely new fantasy sports, virtual worlds, and never-ending games as GenAI changes the way we build games and makes them increasingly immersive. Real-time AI integration, as seen with Epic Games’ Unreal Engine, allows creators to build dynamic, responsive worlds, pushing the boundaries of user interaction.Kae is investing in a company which helps users create 3D assets from text using Gen AI, which could have interesting applications in gaming. A16z has already set up a new arm that focuses on investing in the disruption of gaming.

5) Social media gets less social:

The next generation of social media networks will go deeply vertical and niche, focusing on AI friendships like or being highly private. There is no middle ground. The rise of platforms that pioneer personal AI interactions like Replika, Anima, and CharacterAI are already showing that we’re finding solace in AI.

 

Conclusion

While the rise of GenAI does pose several challenges when applied in this industry such as lack of originality, deep fakes, intense competition for creators and IP minefields, the evolving landscape of India’s M&E sector offers a golden opportunity for founders to innovate and thrive.

Embracing GenAI, understanding nuanced consumer behaviors, and pioneering new models in content creation and distribution will be key to navigating this sector successfully.

If you’re building in this brave new world, do reach out (natasha@kae-capital.com). I’d love to brainstorm with you on staying close to the user and going deep on understanding their pain points, building for retention and quality, and hacking growth.

Audio OTTs’ Day in the sun – Our investment in Eight Network

Audio may be the first entertainment format in human history. Radio broadcasts have entertained audiences at scale for over a century. The advent of the internet helped digital audio platforms to flourish; changing the way people consumed audio content. With Apple launching iTunes in 2001, the popularity of digital music exploded. Since then, new audio formats such as podcasts, audiobooks, storytelling, non-fiction, short-form content etc. have evolved. We are super excited about the opportunity and invested in Eight Network early last year.

 

The opportunity

While video formats are dominant, audio has tremendous growth potential as it has independent use cases. With the high penetration of smartphones and headphones, there’s a substantial opportunity in the background entertainment space. This helped non-music audio content (growing at a CAGR of 33%) to claim a sizable share in the media & entertainment space, complementing the on-the-go lifestyle of young consumers.

There is a large audience for audio formats in the world. Spotify has over 550 Mn monthly active users (average) in Q3 of 2023; a 26% growth YoY. It is estimated that 170 Mn+ users are listening to audio on a monthly basis in India. While most of them consume music content, the share of non-music content has been going up rapidly. As per the Redseer report, the share of non-music has gone up from 3% in 2019 to 5% in 2023.

 

Major Indian players

On the music front, the largest players in India have been Gaana, Saavn and Spotify. Some of these have explored podcasts in some shape or form. However, the core offering for these platforms still remains music.

The second wave of companies in the OTT space include PocketFM, KukuFM, Headfone and Eight Network. They vary from each other in the genre and target audience. Pocket FM’s core product offering has been long-format audiobooks and stories. Kuku has focused on the Bharat audience, offering non-fiction content that includes motivation & education in many vernacular languages. 

 

Eight Network

The latest of these, Eight Network, has focused more on the immersive content around audio shows, live and podcasts.  While short-form content seems to have worked for video, long-form episodic content has worked well for audio platforms to improve retention and engagement.

Eight, targeting the young urban demographic, has experienced remarkable customer love, largely because this group has been significantly underserved. Though relatively earlier in the journey than its peers, Eight is currently the highest-rated audio app in India, highlighting its success in meeting the quality its segment desires. The founders Mohit Paliwal, Mohit Goswami and Yugal Tamang are all second-time entrepreneurs and are passionate about the space. They spent some time on Social Radio before they found their PMF in immersive audio shows.

 

Urbanizing youth segment

Eight focuses on urbanized young consumers. Millions of young content consumers are either semi or completely urbanised and are exposed to high-quality video content on OTTs like Netflix, Prime and Hotstar,  e.g. consumers of Paatal Lok, Sacred Games etc. They have a high expectation of the quality of content. This is a broader trend and not limited to affluent youth.

This user also has periods when he/she can’t look at the screen – such as while commuting, performing certain household or work chores etc. So audio serves as the best means to keep company.

 

Right to win

Eight is the first and only Audio OTT platform to serve this base of users by offering immersive content in the tone best suited for young audiences. Most of their content is in Hinglish, which sounds very similar to how young Indians converse.

Eight has curated 100s of hours of such premium immersive content. They have a strong tech and community enabled playbook in place and are on the path to host the largest inventory of high-quality audio for young urban consumers. This scalable content strategy offers natural moats for the business at scale. 90% of the audience on Eight is between the 18-34 age bracket and is from the top 15 cities, signifying strong PMF for this segment.

 

Role of technology and community

Digital platforms have leveraged tech well by supporting creators with tools that help them make high-quality content easier. They have also built creator communities and enabled collaboration between them. AI is being rapidly adopted to make the content creation process faster and easier.

The Eight team recently unveiled the beta version of their creator web tool, Eight Studio, specifically designed to empower podcasters and audio creators. This platform enables creators to collaborate, craft, and directly publish their shows on the Eight App. A standout feature of Eight Studio is its integration of Generative AI technology, which aids creators in developing content ideas, making it an ideal tool for refining concepts at their inception.

What sets Eight as a platform apart is its strong emphasis on community engagement. Already, Live Community at Eight has facilitated the creation of breakthrough content IPs for the company. By launching Eight Studio, the team aims to democratize content creation, offering aspiring creators a platform to expand their reach and cultivate their own audience. 

 

International play

TikTok, in short-form video, has been super successful in the US. Almost all the above audio non-music OTT platforms have gone international (primarily US). They have both repurposed the content as well as created new content tailored for the US audience. 

 

Monetization

The digital audio streaming market is estimated at $40 Bn in 2023 by Redseer. Deloitte puts this a bit lower at $30 Bn in 2024. While this is ~25% of the video streaming opportunity, the market is pretty big to create multiple winners – more so if there are global plays.

  • Advertising: According to Statista, the Digital Audio Advertising market is projected to reach $11.13 Bn in 2024. While this seems to be a large opportunity, given the struggles of Indian content platforms to monetize effectively, the new-age audio OTTs have largely stayed away from this – both in India and overseas
  • Subscription – Indian audio OTTs have preferred to go with the freemium model with some content behind a paywall. To keep the retention high even among the unpaid subs, some of them have released new episodes over a period of time

 

The Indian players seem to have scaled well. Pocket FM has seen multiple content assets such as ‘Insta Millionaire’ and ‘Saving Nora’ that have yielded revenues of $12-15 Mn each. Kuku has over 3 million active paying subscribers.

 

The explosion of content formats and genres in India and globally has made this an exciting space. Given the revenue scale that some of the players have reached within a span of 5-6 years, large outcomes are possible. It is one of the few spaces where content – from India to the world – is likely to see success.

Investment in GobbleCube

Why GobbleCube?

In the evolving retail e-commerce sector, the global market, valued at $5.3 trillion in 2022, is expected to see significant expansion, with a CAGR of 11.2% through 2030. This growth is driven mainly by the increased use of smartphones and the convenience of shopping from home. Factors such as a wide range of choices, lower prices than in-store, and increased internet usage are enhancing consumer demand globally. The Asia Pacific region contributed a 42% revenue share in 2022. It’s more than just numbers, it’s about our evolving lifestyles and how tech is reshaping our shopping carts.

With the advent of AI, online shopping is anticipated to see an uptick. Innovations such as AI shopping assistants, chatbots, personalized experiences, and tailored recommendations are set to redefine customer service. Additionally, features like real-time interactions and virtual product trials aim to significantly enhance customer engagement and boost conversion rates.

E-commerce penetration is growing rapidly, becoming a key focus for major brands, outpacing traditional retail with a CAGR twice as fast. This growth in e-commerce has led brands to diversify across multiple platforms, adding complexity to their operations. They face challenges in managing revenue and consolidating data across platforms like Amazon, Walmart, Flipkart and various quick commerce sites. The traditional methods of spreadsheets and manual data analysis are proving inadequate for scaling in this fast-evolving landscape.

 

At Kae, we recognize the genuine need for solutions in complex workflows, seeing great potential in AI for simplification. The GobbleCube team is aptly poised to address this substantial challenge. GobbleCube is the go-to platform for consumer packaged goods (CPG) brands looking for seamless revenue management. Offering real-time analytics, it is essential for enhancing brand visibility, availability, and market presence, factors directly influencing sales.

GobbleCube automates data and decision-making processes across the entire e-commerce value chain to boost share of voice (SOV), minimize out-of-stock (OOS), and prevent revenue leakages, leveraging AI and automation to present brands with actionable insights. This enables brands to focus on executing actions that drive growth and profitability, while it abstracts the entire end-to-end process.

GobbleCube team has a strong founder market fit, with co-founders originally part of Blinkit’s leadership, instrumental in developing India’s major quick-commerce platform. At Blinkit, Manas built out Data as a Practice, Sri led Category and Merchandising and Nitesh was heading Consumer Engineering. During those 7+years, they collaborated with 500+ brands and gained a first-hand understanding of the everyday challenges faced by brands as they expand their presence on online platforms.

 

We had been in touch with the co-founders for several months even before this round. They have a deep understanding of the business and customer empathy- essential for product development. GobbleCube aligns with our investment thesis in vertical SaaS companies that address specific industry challenges and automate existing manual processes. It assimilates, models, triangulates, and analyzes vast amounts of data to quickly surface those crucial high-priority issues using contextual intelligence. This enables sales teams to get into action immediately by asking the right questions to the right stakeholders. Already implemented by various mid to large global brands, GobbleCube is demonstrating its market relevance and potential.

We at Kae are very excited to partner with them in this journey. This presents a large opportunity, and we believe they are the best team to build this business.

 

E-commerce enablers: Manufacturing and distribution

The Indian e-commerce landscape has witnessed multiple changes over the last decade. While back in the early 2010s, most Indian consumers were only getting acclimated to the idea of e-retail, today the skepticism has given way to widespread adoption. It was in 2020, when the pandemic marked a true inflection point for e-retail adoption, where we saw a surge in online usage. From online food delivery to quick commerce, a new form of commerce was set afoot, and today, we cannot imagine a world without being able to purchase anything digitally.

There are over 230M Indian online shoppers spread across diverse segments. A large part of Indian shoppers come from Tier 2+ cities and GenZ has become a key micro-segment. Multiple factors such as rising internet penetration due to access to cheap data, high smartphone penetration and increasing per capita GDP have all been drivers of this e-commerce surge.

While the story above looks good and e-commerce penetration in India has been on an uptick, it remains relatively low when compared to other countries. Online spending in India is 5-6% of total retail, while it’s 25% in USA and 35% in China. This shows the massive headroom for growth. To fuel this growth, a new age of startups has cropped up known as e-commerce enablers. They are a form of service providers that mitigate the inefficiencies in the current e-commerce landscape and improve the potential that can be achieved. India will need models that help businesses scale, and cater to the varying needs of its diverse shopper base – with different price sensitivities, language requirements, quality expectations and delivery timelines.

If we look at the entire value chain from the procurement of raw materials until the product reaches the consumer, multiple checkpoints and stakeholders are involved. Below is a brief visual of the value chain.

In this blog, we dive deeper into 2 parts of the value chain – manufacturing and distribution

 

Manufacturing

Manufacturing is the first step in the supply chain.

The need: Gone are the days when large segments of the population were making do with brands that were available at the nearest store. The segmentation was mostly done on price points and it was a distribution-led era. Today, Indian consumers comprise more granular segments, each with its own preferences. Over the last few years, there has been and will continue to be a proliferation of brands to cater to such segments that are primarily online first. These brands will be at a relatively smaller scale and will need more agile and responsive manufacturing facilities; that can offer good quality products at low (minimum order quantity) MOQs, at low cost and quick turnaround time (TAT). In addition, global commerce has become more decentralized and countries look at different hubs to source and manufacture critical components.

Where we are: While the Indian manufacturing industry has been growing quickly and is amidst rapid transformation, there are still multiple points of friction that persist. The manufacturing sector contributes ~5% to the GDP and India’s export contribution to global trade is only 1.6%. While the government has been pushing to revitalize the sector with initiatives for what is known as modern manufacturing, the infrastructure around it remains mired in the industrial age. However, with multiple tailwinds, India has an opportunity to emerge as a global manufacturing hub; not only are multiple Indian companies looking at manufacturing in their homeland but also international companies are shifting their manufacturing bases here. Electronics manufacturing could expand by 21% to touch $604B by 2032.

The gaps: Many manufacturers still rely on old technology and traditional production methods that lead to inefficient production processes. Most new-age D2C brands require agile manufacturing, with small batches to meet constantly changing consumer preferences and in order to keep up with a highly competitive landscape. Production methods are capex intensive, and to cover costs, manufacturers operate with high volumes, while brands have to struggle to deal with high inventory and long working capital cycles. Outdated machinery and high dependence on manual labour lead to delayed production timelines and inconsistent quality. Limited use of modern technology inhibits the manufacturers from adequate resource planning, monitoring machinery utilisation or inventory planning. This results in longer lead time and therefore lost sales / high inventory for their customers (brands). These are only a few of the multiple bottlenecks that prevent the manufacturing sector from operating productively.

Emerging whitespaces: Today, primary innovation has been on different modes of mechanization and automation. A convergence of digital, biological, and physical innovations, is transforming the entire value chain. It integrates digital technologies like IIoT, AI, cloud computing, advanced industrial robotics and 3D printing with various sectors, enhancing on-ground manufacturing, quality management, supply chain, maintenance, and customer service. These changes in the manufacturing sector have also been tagged under the next revolution of Industry 5.0.

We have identified various segments within the manufacturing value chain that have seen innovation over the last few years and will continue to do so:

  1. Capacity utilisation: Technologies that increase the efficiency of the factory operations and maximise resources at hand such as digital assembly mechanisation, AI-powered process controls, remote production optimisation, energy consumption prediction and collaborative robotics.
  2. Capacity maintenance: Real-time asset monitoring and predictive maintenance to ensure timely maintenance and repair for the long-term durability of factory equipment and machinery.
  3. Quality Management: IOT-led quality management to bring about standardisation within quicker timelines.
  4. Capacity modernisation: New form of manufacturing such as on-demand manufacturing, with lower MOQs and precision machinery to ensure capacity efficiency.
  5. Automated designing and product development: Predictive analytics for product demand, AI-enabled designing, cobot-led product development for sampling and resource planning
  6. Automated fulfilment support: Predictive planning for warehousing and logistics, delivery vendor network management.

 

We have had the opportunity to speak to different startups across this space such as startups building nano factories with production bots to industrial software providers using AI and IOT devices. We have understood that there is a large scope to optimize manufacturing functions, enabling the factories to build for India and the world. However, few challenges remain around being able to build large outcomes, as key stakeholders in the manufacturing industry are often reluctant to adopt new technologies. We are hopeful that the multiple tailwinds such as high computational connectivity, government-led initiatives, and the influx of AI-ML technologies make it the correct time to build and solve for the inefficiencies in the sector. While it may be a challenging sector to enter, identifying a relevant problem and building with a clear GTM will allow for a compelling new-age startup.

 

Distribution

The need: Over the past decade, e-commerce has grown from a niche market to a global powerhouse, reshaping traditional distribution strategies and blurring the lines between online and offline retail. As businesses learn to navigate this e-commerce revolution, they must adapt and embrace the changing dynamics of distribution. While multiple start-ups have been set up across various segments of the logistics industry from aggregator to last-mile delivery, in this blog, we focus on the transition between offline and online distribution.

Where are we: The India logistics and distribution market is huge and has undergone significant transformation over the years. Boom of e-commerce, government reforms, changing consumer preferences and evolving tech infrastructure have been propellers of this change. India’s logistics sector would expand at a CAGR of 10%+, from $200 billion in early 2020 to at least $320 billion in 2025. While till a few years back, most distribution channels were offline, it was during the pandemic the different channels of facilitating e-retail took shape. However, today, most businesses are recognizing that customers not only shop online but also want the experience of “touch and feel”. Many online first brands are exploring the offline route. The likes of BigBasket, Lenskart, Nykaa, and MamaEarth have redirected their efforts towards offline channels in a significant departure from their established digital dominance.

The gaps: Offline presence is not merely about brick-and-mortar stores, but also about personalised experiences to their customers. However, strategically establishing their offline presence either via owned stores or shop-in-shop experiences, online-first brands are trying to navigate this new territory. Offline distribution is expensive and brands struggle with successfully identifying the correct distributor, their sales channels, and retailer outlets. Large brands such HUL or P&G have the scale to work with individual distributors and can dictate their final outcome regarding which retailers they want to sell at. However, smaller brands with less than INR 100 crore in revenue have lesser negotiating power and the end-to-end operating costs to get distribution can be as high as 35-50% of their revenue. Getting efficacy from their sales force to get the retailers to stock products and manage the sales force churn are other major issues. Further, there is a demand generation problem, as fighting for visibility in a new environment where there are no targeted advertisements as in the digital world, becomes tough.

Retailers on the other hand have low bargaining power and are left at the hands of the distributors in deciding what products to keep in stores and the amount of inventory to stock. Additionally, the Indian retailer landscape has also evolved – from small brick-and-mortar stores to modern shopping malls, brands can choose multiple avenues to reach their customers. Innovative formats like hypermarkets, luxury boutiques, and shop-in-shop have also gained popularity, further enriching the offline shopping experience.

Emerging whitespaces: Here we have identified a few spaces we feel have the potential to solve for:

  1. Access to new brands for retailers: Allows brands to discover new retailers and even allows access to niche retailers in new geographies. These platforms which work with multiple brands can often club the distribution channels for different brands and help brands select the right retailers thereby reducing costs and achieving higher margins. However, churn of brands may be a potential challenge.
  2. Listing on demand platforms (ONDC): Brands can take advantage of listing through ONDC distributors, especially for products with high AOV and high frequency  .
  3. Additional services: Other services for brands such as payment reconciliation, surplus product disposal, store set-up for modern trade, and improvement of footfall conversion to name a few
  4. Hyperlocal delivery: As a form of replacement for local retailers. Many players have entered this space, especially focusing on grocery.

 

We have spoken to multiple startups in the aforementioned segments. There have been platforms that look at facilitating brands setting up shop-in-shop outlets and upselling their products, as well as startups that help create SKU bundles and sell the entire basket of products to retailers. While some might focus on a particular segment such as electronics or only T2+ cities, some are more widespread and look at an array of product types or geographies. While building out an early-stage startup in this space, it is key to not only help brands expand their offline presence, reduce inventory held and thereby bring down their distribution costs, but also help with additional services such as vendor management, GNR generation, payment reconciliation etc. Further, the team needs to have strong ops experience and a clear GTM strategy to be able to execute correctly.

 

Our view

We at Kae, are bullish about the e-commerce enabler system and feel there is vast potential that lies beneath it to tap. With the advent of online marketplaces, mobile shopping apps, and secure payment gateways, consumers have been provided with unprecedented access to a vast array of products and services from the comfort of their homes or on the go. The change has been nothing short of remarkable and has given a host of opportunities for other new-age exciting startups to be created.

We will follow this up with more blogs that trace the development of other enablers along the product value chain. If you’re building in this space, feel free to reach out to me at urvashi@kae-capital.com

Founder-Investor Fit

A startup’s early days are focused on only one thing, getting to ‘Product-Market fit’. Savvy investors talk about looking for ‘Founder-Market fit’, which they believe is key to getting ‘Product market fit’. Along with these two, I have been thinking about the concept of ‘Founder-Investor Fit’, which is not talked about much in the ecosystem. During the last few years, we have had multiple discussions with founders (both in our portfolio and outside) about how having (or not having) the right fit between investors and the company (or the founders) has been so positive (or catastrophic) for the company.

One of the triggers for this post was a blow-up that happened a few months back. A very well-known and respected investor got into legal tangles with a portfolio company. This portfolio company was founded by a college dropout, considered a maverick, second-time founder. Now, I do not know the founder too well to be able to comment on him or judge the situation, but I know the investors well, and they have been great partners to us and various founders over the years. I have to say, I do not know much about the issues here, and so, in no way trying to pass any judgment. In one of the media articles, it was mentioned that the relationship between the investor and founder broke down once the founder was trying to raise more debt without aligning the investor and also that the investor was not getting the financial reports on time. The moment I read it, my first thought was that this was never going to work for this investor. I know personally that they are not a fan of raising debt until needed and also are sticklers for financial reporting being done in the right way (we also agree with both, I must add). Beyond any other issues, this was clearly a case of not having a ‘Founder-Investor fit’.

So how should you think of ‘Founder-Investor fit’? Same as how you would think of fitment for an employee – you check for skills and cultural fitment. It is the same as a founder would do it for the next hire.

Let us first start with the ‘skill fitment‘.

In the case of investors, skill fitment will essentially mean that this investor usually invests at your stage and also has experience in your space. A very smart founder/operator, while discussing with me, had compared startup building to a relay race where investors and management keep giving reins to the ‘right’ next set of people. I find this to be quite a useful analogy. The ecosystem has seen many cases where things have not worked out ideally if the founders have not partnered with the ‘right investors’ for that ‘specific stage of the business’.

Similarly, investors with experience in your category will be more likely to have better insights and networks for the business. However, I believe that the right ‘stage fit’ is much more critical compared to ‘space fit’, as there have been a lot of companies where investors with no experience in the category have proven to be the most helpful.

What about ‘cultural fitment’?

We see that founders give a lot more thought to the ‘Skill Fitment’ while deciding their investor partners, but barely any thought goes into checking the ‘Cultural Fitment’ (or its equivalent). This is more critical in our view and here is how we would advise the founders to think about this:

1) Shared goals success metric: For a long-term successful partnership, be it a CXO, any other employee or even an investor, medium-term to long-term goals and the definition of ‘success’ should be the same for all parties. For example at Kae, our stated mission is to help entrepreneurs build enduring companies. If for an entrepreneur, success is to build and sell a company quickly, while this could be very rewarding financially (we get a lot of proposals with ‘you will get 5x in two years’ for your investment and the likes), is not in alignment with our definition of success. We prefer founders to go for building enduring businesses that outrun our time with the company multiple times, instead of building for a quick exit. Similarly, if a founder is looking to build a small/medium-scale but highly profitable and low-risk business, it would not be matching the goal of a large venture fund where the fund’s success is predicated on an outlier, multibillion-dollar outcome.

2) Alignment on success metric: Along with goals, how you measure success is another crucial consideration. When we work with early-stage portfolio companies, we ask them to identify ‘ICP’ and the right ‘success metric’. This is the same exercise that a founder should do, the right success metric for the short, medium, and long term has to be aligned with for good relationship between founders and investors. Just think about this, if a founder is chasing profit (say EBITDA) and the investor is only looking for topline (Or vice versa)- the board room will have two different languages being spoken in the review meetings. A right success metric aligns everyone to one clear north star and short-term milestones.

One of my portfolio companies recently did an alignment exercise in a board meeting, I found it very useful and recommend it to other founders regularly. Similarly, while evaluating a company some time back, the founder spent one full in-person meeting with me only asking me what success looks like to me for her business! I wish a lot more founders do it this way (Maybe not the full meeting, but you get the point)

3) Same core values: After alignment on goals/success metrics, it is very important to see if the founder, employees of the organisation, and investors align on key ‘core values’. A lot of investors are not very vocal about their core values (especially in India) but if you spend enough time with different people in the fund (and also ask), you can get a decent idea of what are the core pillars of their culture. It is then critical to see if there is a broad alignment between the company’s core values (which are mostly driven by the founders’ value system) and the investor’s core values. In our (Kae’s) case, we have ‘respect for all’ and ‘accountability to each other’ as two of our core values- we generally match very well with founders who also embrace these. There are a lot of investors who are very understated/ low-key (as it is part of their culture), if they end up investing in a very high profile, media-loving, flashy founder (or company), there is a good chance of not having a great relationship and outcome.

4) Discussing ‘Non-negotiables’: This is probably the most important alignment to seek and it flows from the values of the investors and founders. It is so critical that if needed, both sides should be upfront and explicit about it. For a lot of investors (including us) integrity is non-negotiable. Similarly, compliance and doing things by the book are the topmost priorities at every stage for a lot of funds. This requires an explicit check, that those non-negotiables are clear to both parties from the start and forever. By the way, this is very much binary- For example, there is nothing like being 90% compliant or integrity in 80% situations. This should be on top of the mind for all the relevant stakeholders at all times.

5) At the end of the day, It is all very personal: While investment funds are tight-knit teams and are aligned around their core values, goals, and procedures, the founder-investor relationship also has a lot of personal nuance to it. Different individuals at any fund usually have different preferences/expectations from the founders and a different way of engaging/working together, which is usually shaped by their individual values/persona and also their investing experience. A good match of personal values (and expectations) and the way of working together is very critical. This is what people usually bucket into great ‘chemistry/vibes’.

Even with all the points written above, it is still not easy for founders to figure out the right founder-investor fit. One of the key reasons is that we VCs are not known to be very transparent and articulate about our way of working and especially our core values. In such a scenario, the existing investors usually become the guide for the founders as they might know the other investors better. Beyond relying on the existing investors, founders should also talk to as many people as they can about the prospective new investors. We usually recommend our portfolio founders to do reference calls with other founders (and help them connect with too), who have gone through tough times in partnership with a particular investor. As they say, your value system and character are most clearly revealed when the going gets tough.

The idea of ‘Founder-Investor fit’ is very important for the investors as well and a lot of times it plays up in the evaluation process. The cost of getting it wrong however is much lower for investors compared to the founders. We were recently discussing the importance of checking for cultural alignment in a new hire with a portfolio company. I always use this statement by the legendary Vinod Khosla about investors with new founders- ‘Think of investors as an employee, whom you can’t fire’. When the founders think so much about cultural alignment with a potential hire, it is very obvious that this should be given more importance in the case of an investor.

I fully understand and empathize with the founders as finding a ‘right fit’ investor is not equivalent to choosing a culturally fit employee, especially as in a capital-scarce market, the relationship can be very asymmetric. However, it is still a very critical aspect of organization building and can be and could prove to be one of the most important factors in the success or failure of a venture.

Planning your startup journey

What do cricket and marathons have in common? The sportsmen need to pace themselves and develop strategies for smaller periods of time to be able to win eventually. For example: In cricket, if it is a one-day game, the batsmen plan in 5 over stretches – say 20 runs without losing a wicket or playing out a bowler, etc. In case a few early wickets fall, they rework the plan accordingly. Now, will this be the same game plan for test cricket and 20-20? No, the plans change according to the game that they are playing. Maybe a session-by-session plan for a test match and a 2-3 over plan for 20-20. But they all plan for interim goals. Short-term planning is easier, more concrete and helps keep things simple instead of a grand strategy for achieving the final objective.

 

Breaking the journey into smaller slots with near-term goals

Break up your start-up journey into interim stations. Set up near-term targets along the way and align the team towards them. Fundraises offer a natural breakpoint to plan for. Fundraises should always give you a runway of a minimum of 18 months. It gives you a clear 12 months to execute without worrying about the next round. Let’s use these as stages (stations) in this article.

 

What do short-term goals look like?

Each stage should have de-risked or proven something towards building a large sustainable business. To reiterate – this derisking is not just the scale of the business – but multi-directional in nature, enabling the business to become large and sustainable. It could be the proven value proposition for each stakeholder, bench strength of the second-tier team, identified channel to scale, unit economics, margin expansion etc. Let’s break this down and look at a framework:

Note: It is difficult to have a common plan across different business models – such as marketplaces, brands, SaaS, consumer products, and social networks. So we have kept this a bit broad.

 

StageWhat to achieve with the runway from the funding round
StartPre-Product Market fit (Pre-PMF), large Total Addressable Market (TAM), strong founders, small team.
SeedPM fit achieved, monetization experiments (in some business models), small stable team. Very low spend on marketing; Do not scale before PM fit is reached (maybe use the superhuman survey to evaluate this)
Series ADeepening value proposition for customers. Clear monetization with positive gross margins. Scalable Go-to-market (GTM) strategy identified. Directionally, Customer Acquisition Cost (CAC) is trending in the right direction. Cohorts are looking encouraging. Potential moats identified. Gaps in CXO are mostly filled. Systems designed and are being set up to ensure high customer satisfaction. Scaling 4X – 10X
Series BFalling CAC. Stronger customer satisfaction leading to improved retention, cohorts indicate CAC to Customer Lifetime Value (CLTV) about to be achieved. Moats are beginning to appear – Switching costs becoming higher for customers and entry is not so easy for newer companies. Full panel CXO; Tier II teams being built. Margins expand for marketplaces or D2C (Direct to consumer) brands. Positive Contribution Margin 1 (CM1). Growing at 3-4X YoY
Series CContinue scaling fast. Contribution Margin 2 (CM2, post marketing) positive and trending towards profitability. Full teams. TAM expansion projects. Strong moats, growing at 2.5- 3X YoY
Series DMoney for growth only. Profitable, growing at 2X YoY. TAM expanded
Series ENew lines to unlock value found. Growth slows

 

 

The above is just a framework and WILL change based on business models. For example: if you are in commerce – monetization is visible on day one. If you are a content platform, the preference will be on PMF, which is showcased in engagement and retention. Founders should be thoughtful about how they plan the interim goals and what they are derisking at every stage.

 

As an example of one such journey – here is a startup that I invested in the content space and how they went about it:

 

Pre-Seed:

Before the seed round, the company had strong engagement with its core audience [Time spent per day per Daily Active User (DAU)] which showcased a good value proposition. But they had lower than expected long-term customer retention (D30 – % of users who used the app on the 30th day after opening the app for the first time ever). The low retention indicated that the offering was nice to have for some time, but the value proposition couldn’t be sustained over a long period of time. As the customer churn is high, this creates a leaky bucket problem, which is not sustainable.

 

Seed Stage:

  • The goal for the seed round is to achieve PMF (Product Market Fit). They first identified the audience segment that resonates with their offering (Ideal Customer Profile or ICP, you can read our pieces on this: Part 1 and Part 2). Once they identified the ICP, they worked on the product and content strategy around this segment to ensure that the value proposition stays strong over a longer period of time (Product Market Fit).
  • They hired a small core team for roles in product and technology and to manage the creator community. They had focused on product improvements such as better onboarding experience, notifications to entice the listener back etc. They also understood that their ICP prefers a particular category of content and that episodic content worked better in longer-term retention.
  • Over the next 12 months, they spent less than $150K on marketing. They spent time on getting the right set of content onto the platform so that the ICP could have depth in this category.
  • Marketing spends were minimal to keep a minimum threshold of daily traffic on the platform – while they worked on the experiments towards PM fit. Over the next 12 months, the total spend was less than $150K while the long-term retention improved by more than 60%. They didn’t try monetization in the seed stage as the offering was not meaningful yet.

 

Summary: Identify your ICP and get to PM fit. Don’t try to scale too much (large team hiring, high spending on marketing) before achieving PM fit. We’ve written about the path to PM fit through the use of a Minimum Viable Product here.

 

Series A:

The company raised the next round about 18 months later. The goal for this stage was multifold.

  • Strengthen the team: The company added to the content, tech, and product teams to make them stronger.
  • Deepen the value proposition and improve retention: The company started expanding into a new genre of content for its ICPs that is closer to the first genre. They started creating audio shows (in a scalable way leveraging creators) to improve content quality and make it more predictable. Retention improved by about another 50% during this round.
  • Identify scalable GTM channel: They identified Google and Facebook as scalable ways to acquire customers, in addition to the organic (SEO, sharing) methods.
  • Try monetization models: Some monetization experiments were performed with premium content.
  • Start building moats: They have been able to successfully leverage technology to bring together teams of creators who are in different parts of the country with varying skills to be able to create high-quality content in a decentralised manner. This network of content creators and leveraging tech to rapidly create more content has helped them create diversified content (multiple genres + depth in each genre) at a low cost. This is a big moat for any content company.

 

Series B:

The company raised Series B funding 16 months later

  • Lowering the CAC (customer acquisition cost): The company continued to work on its CAC by leveraging the organic channels. With more Word-of-mouth (WOM) marketing, the CAC reduced over a period of time by 30%.
  • Stronger moats leading to higher switching costs: The company was able to scale the content quickly using its managed decentralized model of content creation by leveraging technology. The product also started offering multiple genres and a personalized content recommendation engine which helped in improving customer experience.
  • Tier II teams were built across all key functions.
  • Monetisation continues with CAC to CLTV improving.

 

The company is currently at this stage. Here is how I see the next few rounds panning out

 

Series C:

With this capital, the company can focus on the following:

  • Teams  – Full CXO teams are built
  • CAC < CLTV proved with this capital
  • The contribution margin post marketing becomes positive and will start covering some of the fixed costs.
  • TAM expansion experiments into newer markets
  • Stronger moats
  • Growth continues at 3-4x YoY

 

Series D:

  • Capital raised for growth only.
  • To become profitable before the next round
  • Still growing at 2.5x-3x YoY
  • TAM expanded with a new source of revenue clearly established

 

Series E:

  • New lines to unlock value found
  • Growth slows a bit to 2x per year

 

I hope this article helps you provide a framework towards planning your own journey. For more information, you can reach out to me here: krishna@kae-capital.com